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-6.94% Litecoin (LTC) 78.69 EUR
-4.79% B-Cash (BCH) 227.02 EUR
+3.76% Ethereum (ETH) 0.0768307 BTC
-2.70% Litecoin (LTC) 0.00262903 BTC
-0.39% B-Cash (BCH) 0.007575 BTC
-4.37% Bitcoin (BTC) 31881.4479 USDC
+0.03% USD Coin (USDC) 0.95 EUR
-4.38% Bitcoin (BTC) 31881.054 USDT
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-3.85% Chainlink (LINK) 8.64 EUR
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+0.83% Dogecoin (DOGE) 0.00000365 BTC
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+1.45% Cardano (ADA) 0.64 EUR
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+6.25% Tron (TRX) 0.00000255 BTC
+2.06% Shiba Inu (SHIB) 0.0000164 EUR
-3.12% Binance Coin (BNB) 310.07 EUR
+1.35% Binance Coin (BNB) 0.01034846 BTC
0.00% Binance USD (BUSD) 0.95 EUR
-4.35% Bitcoin (BTC) 31871.4792 BUSD
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+2.07% Basic Attention Token (BAT) 0.00001577 BTC

Frequently Asked Questions

Frequently Asked Questions (FAQ)


What is Coinsbay?

Coinsbay connects traders with top digital asset managers and exchanges. Check out our About us page to learn more about who we are and what our mission is.


How do I register on Coinsbay?

  1. Open the Coinsbay website www.coinsbay.io and lick "Sign up".
  2. On the registration page, enter your username, email address, and create a password for your account.
  3. Note: The system will send a verification code to your email. Click "Verify" on the email we sent you.
  4. Go back to www.coinsbay.io and Sign in using your credentials.
  5. Congratulations, you have successfully registered on Coinsbay!


What are the requirements to open a Coinsbay account?

  • Provide a legit email address;
  • Be at least 18 years old.


What should I do if I have not received an activation email?

  • Check your spam box;
  • Check if Coinsbay has been blacklisted by your email provider;
  • Confirm your account was registered with a valid email.

If you checked all options and still did not find the activation email, please contact us at support@coinsbay.io


What are the verification requirements?

Our KYC (Know Your Customer) verification process is simple and only takes a few minutes. See quality requirements below:

  • The document must be in colour;
  • The document must be distinct;
  • All the data on the document must be visible and legible;
  • The document must be in full size;
  • The edges of the document should not be cropped;
  • If there are any watermarks and patterns, they also must be distinct.


How do I turn on 2FA?

You can turn on the 2-Factor Authenticator in your setting when you sign into Coinsbay.We have integrated Google Authenticator app, to enable you securely protect your account.

Set up Google Authenticator on your smartphone and follow the steps below:

Step 1: Download and install the ‘Google Authenticator application. It is available google Play Store and App Store for IOS devices. The app is completely free.

Step 2: Now, keep the app open and sign in to Coinsbay on your desktop browser. Go to "security" and click "Enable" under the 2FA section. Scan your Coinsbay QR code on the google authenticator app and click "Activate". Optionally you can input the setup key manually.

Step 3: The next time you sign in to Coinsbay, the system will ask you for a 2FA code, always open the google authenticaator app to enter your QR code.


How do I open a Corporate Account?

To open a Corporate Account you need to provide specific information and documentation on your company. See Corporate Account for more details


How do I change my password?

You can change password on your profile settings. (Your password must be at least 8 characters long and must contain at least one upper and lower case letter, number, and special character – for example $, #, @, !, %,).

How can I contact Coinsbay?

If you have any questions, please contact us at support@coinsbay.io. We are always ready to help you.


Knowledge Base
Use current Market Price If the switcher is ON, order will be set with the current price of this Pair at the Exchange.
Smart Trade Smart Trade – is an instrument that allows you to create Tasks by setting buy and sell prices using Take Profit and Stop Loss orders.
Fast Trade Fast Trade - instrument for performing fast operation of buy or sell by current exchange price. It is a good way to transfer active from one market to another to create a Task on a certain market.
Auto trade Auto trade - instrument which allows you to automate your trades on the exchanges. You can configure Auto Trade settings to spread your order in the proportion you want and customize Task creation process for every time you update your strategy.
Navigation Home - Widgets panel showing the status of every instrument on our ecosystem.
  • Portfolio - Widget consists of equity value, earnings, as well as automated trading statistics and transaction history.
  • Smart Trade - On this page you are able to initiate a smart trade order
  • Auto Trade - On this page you are able to initiate a copy trade order
  • Wallet - Panel showing your wallet addresses and withdrawal wallets management.
  • Transactions - On this page you are able to see your earning after closed trades, you can inspect them to see what you are doing wrong and in the future not make the same mistakes.
  • Task Task - Is one of the main elements on the service, which contains Take Profits, Stop Loss and options. Can be created manually with Smart Trade or automatically with Auto trade. Can be Finished automatically after Take Profit or Stop Loss completion. User can finish Task manually by stopping Task or by performing Panic Sell. Task has Profit parameter which shows the income from the Task.
    Take Profit Take Profit - Price level which user can set relative to buy price or Exchange rate at Task start. Also it can be set in absolute amount in BTC. When this level is reached a sell action is performed. While setting Take Profit user can also set the sell amount for current Take Profit. If Take Profit level is reached it is positive Task result due to the fact that Take Profit price level is set higher than buy level or level at Task start. The higher the Take Profit price level the higher is Task Profit and risk that the price will not reach that level. Task is Finished when it reaches the price level of the last Take Profit. Task can't have more than 5 Take Profits.
    Stop Loss Stop Loss - Price level which user can set relative to buy price or Exchange rate at Task start. Also it can be set in absolute amount in BTC. When this level is reached a sell action is performed. When Stop Loss level is reached sell action is performed for 100% of Task Asset. Reaching Stop Loss price level is the negative Task result due to the fact that Stop Loss price level is always lower than buy price. Setting Stop Loss limits the size of possible loss. Task is Finished if Stop Loss level is reached. Task can have only one Stop Loss.
    Trailing Trailing - Option of Take Profit and Stop Loss which can increase Task Profit.
    Task Assets Task Assets - The amount which was bought during the Task execution or which was set by user in sell options.
    Task Profit Task Profit - Amount in BTC or USD which shows the amount earned with the Task. If Task has buy order than Task Profit is calculated as a difference between the sell orders total and buy order total, moreover the total of unsold asset is added to the Task Profit. Otherwise Task Profit is calculated as a difference between the sell orders total and the Task Asset value at the moment of Task creation.
    Panic Sell Panic Sell - Type of manual Task stop, with selling all the Task Asset.


    Automated Trading Systems (ATS)

      Take Profit Type
      If you configure the "percentage from base order" setting, this will close trades faster when Safety Orders are executed but the value of the profit will remain the same and will be calculated from the initial Base Order size, for example: Base Order $10, Take Profit 10% means that the profit will be $1 regardless of the amount of Safety Orders executed.

      Alternatively, to calculate the Take Profit target percentage using the Dollar Cost Average price of the asset being traded, use the "percentage from total volume" setting, this will increase the value of the amount of profit taken if the deal uses multiple safety orders.

      Safety Order Size
      The amount of funds your safety orders will use to average the cost of the asset being traded. This can help your account to close deals faster with more profit. Safety orders are also known as Dollar Cost Averaging and help when prices move in the opposite direction to your terminal's take profit target.

      Max safety orders count
      This is the total number of Safety Orders the bot is allowed to use per deal that is opened. All Safety Orders created by the bot are placed as Limit Orders on the exchange's order book.

      Max active safety orders count
      This is the amount of Safety Orders the bot is allowed to place in advance on the exchange's order book for the asset being traded. A high number of Active Safety Orders will lock and reserve more funds for a running bot deal.

      Using a higher number for this setting can be useful if you experience "Insufficient Funds placing Safety Order" messages, or accidentally over-allocate funds this bot will require to complete deals successfully on other trades for this exchange account.

      Safety order volume scale
      The Safety Order Volume Scale is used to multiply the amount of funds used by the last Safety Order that was created.

      Using a larger amount of funds for Safety Orders allows your bot to be more aggressive at Dollar Cost Averaging the price of the asset being traded.

      Safety Order Step Scale
      The Safety Order Step Scale is used to multiply the Price Deviation percentage used by the last Safety Order placed on the exchange account. Using a larger value here will reduce the amount of Safety Orders your bot will require to cover a larger move in price in the opposite direction to the active deal's take profit target.

    Risk Warning: Cryptocurrency trading involves a high level of risk, and may not be suitable for all investors. You should carefully consider your objectives, financial situation, needs and level of experience before entering into any margined transactions with Coinsbay, otherwise seek independent advice if necessary. Crypto, CFDs are highly leveraged products which mean both gains and losses are magnified. You should only trade in these products if you fully understand the risks involved and can afford losses without adversely affecting your lifestyle (including the risk of losing the entirety of your initial investment). You must assess and consider them carefully before making any decision about using our products or services.

    The information on this website is general in nature and doesn't take into account your personal objectives, financial circumstances, or needs. It is not targeted at the general public of any specific country and is not intended for distribution to residents in any jurisdiction where that distribution would be unlawful or contravene regulatory requirements.