-4.39% Bitcoin (BTC) 30252.02 EUR
-0.70% Ethereum (ETH) 2301.96 EUR
-6.94% Litecoin (LTC) 78.69 EUR
-4.79% B-Cash (BCH) 227.02 EUR
+3.76% Ethereum (ETH) 0.0768307 BTC
-2.70% Litecoin (LTC) 0.00262903 BTC
-0.39% B-Cash (BCH) 0.007575 BTC
-4.37% Bitcoin (BTC) 31881.4479 USDC
+0.03% USD Coin (USDC) 0.95 EUR
-4.38% Bitcoin (BTC) 31881.054 USDT
-0.92% Tether (USDT) 0.94 EUR
-3.85% Chainlink (LINK) 8.64 EUR
+0.41% Chainlink (LINK) 0.00028771 BTC
-3.35% Dogecoin (DOGE) 0.1 EUR
+0.83% Dogecoin (DOGE) 0.00000365 BTC
-4.87% Uniswap (UNI) 6.15 EUR
-0.58% Uniswap (UNI) 0.00020533 BTC
+1.45% Cardano (ADA) 0.64 EUR
+6.02% Cardano (ADA) 0.00002162 BTC
+1.24% Tron (TRX) 0.07 EUR
+6.25% Tron (TRX) 0.00000255 BTC
+2.06% Shiba Inu (SHIB) 0.0000164 EUR
-3.12% Binance Coin (BNB) 310.07 EUR
+1.35% Binance Coin (BNB) 0.01034846 BTC
0.00% Binance USD (BUSD) 0.95 EUR
-4.35% Bitcoin (BTC) 31871.4792 BUSD
-6.39% Zcash (ZEC) 95.27 EUR
-2.17% Zcash (ZEC) 0.0031815 BTC
+2.07% Basic Attention Token (BAT) 0.00001577 BTC

Refund Policy

Last updated 28 May 2021
Coinsbay ("Coinsbay") is a company incorporated under the laws of United Kingdom, with a registered office at 3rd Floor, 120 Baker Street, London, England, W1U 6TU.

Cryptocurrency prices are extremely volatile and they can change their value in a matter of moments. That is why we would like to inform you that the transactions you perform on the Coinsbay platform are non-refundable and cannot be reversed once they are completed. You have to consider the fact that all cryptocurrency purchased from or sold to Coinsbay will change its value shortly after the completion of the purchase or the transaction. That is why we say crypto is of an incredibly volatile nature. Once you complete your crypto transaction, it cannot be reversed or changed.

Consumer rights under Directive 201/83/EU of the European Parliament and of the Council of 25 October 2011 do not apply to any contracts for financial services, similar to the ones Coinsbay Exchange offers to its users. Thus, by buying or selling crypto on the Coinsbay Exchange platform, you agree to this clarification. 

Purchases with a bank account (Wire Transfer):

There are some rare occasions when Coinsbay Exchange may cancel your transfer order if you choose to use the wire transfer method/purchases with a bank account. Those occasions include:

  • If you fail to provide the relevant Know Your Customer (KYC) information required by Coinsbay Exchange;
  • If you choose to share your login data to your Coinsbay Exchange account with a third party;
  • If you choose to cancel your order;
If Coinsbay Exchange has already received your funds and decides to cancel your order given one of the cases mentioned above, then Coinsbay Exchange will refund the funds in question subject to the applicable laws and regulations. 

We would like to inform you that the refund in question shall be transferred to the bank account which it has originated from after deduction of any cost or expense Coinsbay has incurred along with this transfer including but not limited to any bank account transfer changes, currency exchange changes and/or charges regarding the payment processing. It is possible for the refund transfer can be returned to another bank account of yours. In such cases, you must follow the steps of verifying that this other bank account belongs to you – we would like you to prove your identity. 

It is important for you to know that all refunds that go along with the aforementioned cases will be verified by Coinsbay. We do so to comply with the applicable Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) rules and regulations. In order for Coinsbay Exchange to verify the refund process, we may ask you to verify your identity by providing any sort of identification documents such as an ID card, your credit or debit card details as well as your bank account details and information. In case you are not able to provide such documentation and proof of identity, then Coinsbay Exchange keeps the right to postpone and cancel the refund operation until you succeed in providing us with the documentation in question. The same goes in the instances when we doubt the authenticity of the documents provided. 

We would like to let you know that Coinsbay may decline to refund or we may cancel your order without any refund if we suspect that you take part in any fraudulent or illegal activity. 

If you succeeded in providing the required identification documentation, the refunds will be processed without undue delay. Usually, the refund procedure will take place within 7 (seven) business days from the time of order cancellation.

Risk Warning: Cryptocurrency trading involves a high level of risk, and may not be suitable for all investors. You should carefully consider your objectives, financial situation, needs and level of experience before entering into any margined transactions with Coinsbay, otherwise seek independent advice if necessary. Crypto, CFDs are highly leveraged products which mean both gains and losses are magnified. You should only trade in these products if you fully understand the risks involved and can afford losses without adversely affecting your lifestyle (including the risk of losing the entirety of your initial investment). You must assess and consider them carefully before making any decision about using our products or services.

The information on this website is general in nature and doesn't take into account your personal objectives, financial circumstances, or needs. It is not targeted at the general public of any specific country and is not intended for distribution to residents in any jurisdiction where that distribution would be unlawful or contravene regulatory requirements.